Introducing Driver Tips, Schedule Notifications & Enhanced Route Management
Driver Tips
You can now offer your customers the ability to tip their driver. Go to Settings > Customer Portal & Shop and scroll down to the Driver Tips section:
Enabling this setting will populate additional options for how you want to manage driver tips.
Tips via Customer Portal
If you enable the Show tip link in portal, customers will be able to tip their driver in one of two ways:
1) Click the three dots then Tip Your Driver:
2) If the customer has a route that day, they can click the Tip Your Driver button next to their service location status:
* Note: The link in the "today's route" notification will only show up if you have the "Show active stop tracking in portal" enabled. This can be found under Settings > Customer Portal & Shop:
If you currently have this feature disabled and don't want to enable it, you might consider adding a Portal Widget (Customer Support > Portal Widgets) as a shortcut to Driver Tips.
Tips via Email Notifications
There are additional settings you can enable to show a tip link in service notification emails and service reminder emails.
Receiving Driver Tips
If desired, team users can add their Venmo, PayPal, CashApp, etc. link so customers can tip them directly. Go to Team > Team Users > edit a team user > Settings > Driver App Settings:
Otherwise, you can provide instructions on how the customer can leave a manual tip.
Schedule Notifications
Team users now have the ability to restrict email notifications by schedule. This can be helpful for team members who only need commercial route notifications but not residential, for example. This setting is located on the team user under Email Notifications - Dispatch/Routing:
Additional Drivers on Schedules
You can now add additional default drivers to a schedule. This can be helpful if you have two drivers that work one route, for example. To view this setting, go to Routes > Schedules and scroll down to the Route Defaults. The setting is located below the default driver:
Service Type Quick Submit
The quick submit feature is now located on the service type level. Go to Services > Service Types. Edit a service type and enable the quick submit feature:
Quick submit is useful when you're not recording weight for a service type and want to offer your drivers a faster way to record a stop status.