Improved SMS Skips, Inventory Management & Service Routing

SMS Skip Policy Changes

We've updated the SMS skip parameters to reduce confusion and improve service reliability. Customers can no longer reply "skip" to service reminders after midnight. Previously, these late skip requests would automatically apply to the customer's next scheduled service, which often caused confusion.

Customers who text "skip" after midnight on their service day will receive this message: "It's too late to skip today's service. Please contact customer support if you need further assistance."

Customers can still skip services through the customer portal, but skips will only apply to future service dates—not same-day service.

Return Item Stock to Inventory 

When canceling an order item (Shop > Order Items), you are now presented with the option to return that item to inventory:

Package Services Overrides

You now have the ability to create "routing rules" for package services by overriding a service area's default schedule. This is helpful if you offer a bundled package that includes two or more service types that need to be serviced on different schedules.

Additional Improvements

• We have created a list view for all team user created Recent Activity. Go to Customer Support > Customer Events to view all events that have been created by a team user. We hope this helps you view custom events and organize tasks that still require attention. 

• You can now tag customers from the order items page. This can be helpful for clients who want to communicate with a group of customers based on a product purchased, order status, etc.

• Don't forget to create your backup account if you haven't done so already! Scroll down to Backups at the bottom of the side menu to create your account.