Introducing Real-Time Driver Chat: Route-Specific Communication

Written By Jessica Hamm

Key Features:

  • Route-Specific Chat Rooms: Each route now has its own dedicated chat space.

  • Real-Time Communication: Instantly connect with drivers while they're on route.

  • Easy Access:

    • Drivers: Simply tap the chat icon in the driver app

Admins: Click the truck icon in the stopSuite admin header

This powerful new tool will help you:

  • Resolve issues quickly

  • Provide timely updates

  • Enhance driver support

  • Improve overall fleet management

  • Record historic chat logs for each route

By default, the driver chat feature is disabled. To enable it, head to Settings > Driver App and click the checkbox:

Each chat session is logged and can be accessed from the route page's toolbar:

NOTE: The chat feature requires v1.26 or greater on the driver app. Please encourage your drivers to always upgrade the driver app to the latest version.

ANOTHER NOTE: If you enable the chat feature while the driver is using the app, the driver will need to hit "refresh route" from the route menu to use the chat feature.

Jessica Hamm
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