Abandoned Sign-up Tracking with Automated Recovery Emails

We're excited to announce a new feature: Abandoned Sign-up Tracking!

This feature will allow you to view potential customers who started the registration process and abandoned it for one reason or another. To access this data:

MAP VIEW
We have replaced the "Expansion Map" with the Abandoned Sign-ups Map (Maps > Abandoned Sign-ups Map). The map works exactly the same way as before. It provides a visual while allowing you to select the markers using the polygon tool and downloading that data to a CSV file.

NEW LIST VIEW
Go to Customer Support > Abandoned Sign-ups to view a list of abandoned signups, including their email, address, service area, possible customer match (indicated by either address or email), and the date of their attempted sign-up. You can select all to download to a CSV.

AUTOMATED RECOVERY EMAILS
If you're interested in sending automated emails to these customers, go to Settings > Registration > Sign-up Recovery Emails. You can format the subject, email address and content, along with send delay.

Note: automated recovery emails will not be sent if a "customer match" is found and the abandoned signup record will automatically be removed when that customer completes the signup. Recovery emails will only send once.