Special Services for Routes, Chat Auto-Reply Hours & Bulk Service Editing

Special Services

Similar to driver actions, special services allow you to add a stop to a route before it has been prepped. Unlike a driver action, which adds specific instructions for a driver to complete at a stop, a special service ensures that a service type/quantity will be assigned to that stop. This feature is set up on the route page.

Reorder Customer Fields

You can now easily reorder the options for a specific customer field that has a type of dropdown. From the customer field page, you can click the "reorder choices" button to drag and drop to change the order.

Chat Auto-reply Hours

If you have the customer chat feature enabled (Settings > Twilio Integration > SMS Mode - Chat Enabled), you can now enable operating hours for your auto reply message! Click the chat icon followed by the gear icon. From there, you will be able to set the days and times you are open:

Company-wide Global Impact Statistic Report

Under Customer Support > Impact Statistics, you can select all or individual statistics to get your organization's comprehensive total. Once you have your stats checked, click Actions > Create Global Impact Statistics Report.

Bulk Update Service Types and Quantities

You can now update service types and quantities in bulk! Go to Maps > Service Map. Filter using the fields on the right side and then use the polygon tool to select the customers you'd like to update. Click Actions > Update Services. 

Note: This does not update Stripe plans!