Privacy Policy for stopSuite

Last Updated: December 10, 2025

Effective Date: December 10, 2025

1. Introduction

This Privacy Policy describes how RocWebDev, LLC ("we," "us," or "our") collects, uses, and protects information when you use stopSuite® (the "Service"), our route management and fulfillment software application. stopSuite is a registered trademark of RocWebDev, LLC.

Contact Information: RocWebDev, LLC 1144 Hurricane Rd. Keene, NY 12942 Email: support@stopsuite.com

stopSuite serves two primary user groups:

  • Clients: Businesses that license stopSuite to manage their operations

  • End Users: Individual users (Managers and Drivers) who access stopSuite through their employer or organization

This Privacy Policy applies to both Clients and End Users.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

  • Account Information: Name, email address, phone number, physical address

  • Profile Information: User credentials, role (Manager or Driver), account settings

  • Location Data: GPS coordinates and route information for delivery and service tracking purposes

  • Device Information: Device type, operating system, unique device identifiers, mobile network information

2.2 Usage Information

We automatically collect information about how you use stopSuite, including:

  • Route data, stop information, and timesheet tracking

  • Customer management data entered by users

  • App interaction data and feature usage

  • Session information and login times

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Maintaining user sessions and authentication

  • Improving app functionality and user experience

  • Analyzing app performance and reliability

We do not use cookies for marketing or advertising purposes.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve the stopSuite application

  • Route Management: To enable GPS tracking, route optimization, and delivery fulfillment

  • Account Management: To create and manage user accounts, profiles, and access

  • Customer Support: To respond to inquiries and provide technical assistance

  • System Maintenance: To monitor system performance, uptime, and resolve technical issues

  • Security: To protect against unauthorized access, fraud, and security threats

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

We do not use your information for marketing purposes or send promotional emails.

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with the following third-party service providers:

  • Stripe: Payment processing services. Stripe stores and processes payment information according to their privacy policy

  • Hosting Provider: Third-party data center services for secure server hosting

  • Infrastructure Providers: Services that support app functionality and data storage

4.2 Within Your Organization

For End Users, certain information may be visible to:

  • Your employer or organization (the Client that provides you access to stopSuite)

  • Managers within your organization who oversee route and timesheet data

  • Other authorized users as necessary for business operations

4.3 Legal Requirements

We may disclose information when required by law, legal process, or governmental request, or when necessary to:

  • Comply with legal obligations

  • Protect our rights, property, or safety

  • Investigate potential violations of our Terms of Service

  • Prevent fraud or security threats

4.4 What We Don't Do

We do not:

  • Sell or rent your personal information to third parties

  • Share your data for marketing purposes

  • Provide client lists or user data to marketers

  • Use your information for advertising

5. Data Storage and Security

5.1 Data Location

Your data is stored on secure servers hosted by a third-party data center provider. We maintain both primary and backup storage systems.

5.2 Security Measures

We implement industry-standard security measures to protect your information, including:

  • Secure, encrypted data transmission (HTTPS/SSL)

  • Access controls and authentication requirements

  • Regular security monitoring and updates

  • Automated backup systems for disaster recovery

5.3 Backup and Disaster Recovery

We maintain:

  • Secure, off-site, automated backup storage for all data

  • Backup route CSV files available in case of unscheduled downtime

  • Backup access for all superusers

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

6.1 Retention Period

We retain your personal information for as long as your account is active or as needed to provide you services. Data is kept indefinitely unless you request deletion.

6.2 Backup Retention

Backup copies of data are retained according to our disaster recovery procedures and may persist in backup systems for a reasonable period after deletion requests.

7. Your Rights and Choices

7.1 Access and Update

You can access and update your personal information through your stopSuite account settings at any time.

7.2 Data Deletion

You have the right to request deletion of your personal information. To request deletion:

  • Contact us at support@stopsuite.com

  • Specify the data you wish to have deleted

  • We will process your request within a reasonable timeframe

Please note that we may retain certain information as required by law or for legitimate business purposes (such as accounting records).

7.3 Data Export

You have the right to request a copy of your personal information in a portable format. Contact support@stopsuite.com to request data export.

7.4 Cookies

You can control cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of stopSuite.

8. International Users

stopSuite is operated from the United States. If you are accessing the Service from outside the United States (including Canada), please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

For Canadian users: We comply with applicable Canadian privacy laws, including PIPEDA, where applicable.

9. Children's Privacy

stopSuite is intended for users 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from someone under 18, we will delete that information promptly.

10. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy from time to time. When we make changes:

  • We will update the "Last Updated" date at the top of this policy

  • For material changes, we will notify you via email at least 60 days before the effective date

  • The updated policy will be available through your stopSuite administrative portal

  • Continued use of stopSuite after changes become effective constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically.

11. System Status and Updates

You can check the operational status of stopSuite at any time at: https://status.stopsuite.com/

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@stopsuite.com

Support Hours: 9:00 AM - 4:00 PM Atlantic Time, business days

We will respond to your inquiry within one business day.

Note: This Privacy Policy should be read in conjunction with our Terms of Service. In the event of any conflict between this Privacy Policy and our Terms of Service, the Terms of Service shall prevail.

stopSuite® is a registered trademark of RocWebDev, LLC.